Horizon SugarCRM, Soluciones de Software CRM online en España

SugarCRM, the open source CRM company founded in 2004, has announced the release of their latest version, Sugar 6. With this release, SugarCRM is trying to focus on making it easier and flexible for users to use CRM systems. In fact, many users are completely lost when it comes to using CRM.

With Microsoft and Salesforce.com locked in market and legal combat, the "open-source" (see update below) SugarCRM is quietly building its own empire. The company has landed over 6,000 customers with its focus on customization and openness. With the newly released SugarCRM 6, the company is attempting to improve its user experience while retaining the flexibility that's gotten it this far. Also, SugarCRM is also now available on Windows Azure and has integrated document collaboration via Box.net.

After four months of beta availability and testing, SugarCRM today officially announced the general availability of its Sugar 6 CRM customer relationship management platform. Sugar 6 includes an open source community edition as well as commercially licensed professional and enterprise editions.

In Episode 2 of our Extreme CRM Makeover - Open Source Edition, we are going to look at SugarCRM, which is the "general contractor" supplying the CRM that will makeover American Bancard, the financial services company we wrote about in Episode 1.

SugarCRM today launched a major upgrade of its open source customer relationship management platform that emphasizes ease of use, information access and setup. Sugar 6, which was officially launched Tuesday, offers a simplified, Web 2.0 interface with big icons, simplified default views, a ShortCut bar and one-click access to a multitude of application data.

Today's midsize organizations have everything but the proverbial kitchen sink to choose from when it comes to CRM solutions, according to the latest marketplace report from Forrester Research. At least 19 different CRM products are viable options for that segment of the marketplace, according to this year's Forrester Wave: CRM Suites for Midsized Organizations report — though those products come from only 13 different vendors.

Cloud computing and open-source software have been intertwined since the early days of the cloud. Vendors such as Amazon.com, SugarCRM, Rackspace, and many, many others, utilized open-source choices for everything from virtualization to data stores to user interfaces. Today, it is fair to say that much of the cloud was made possible by both the economics and malleability of open-source software.

Employees only need a recent Web browser to access and work with SugarCRM. This makes life a lot easier, as SugarCRM management is centralized, and you don't need to worry about upgrading or maintaining each employee's computer. Note that SugarCRM comes in both a community edition and paid editions that have per-seat support fees.

If you want to lock customers into your service, get ready to hand them the keys to their data. That was the point hammered home in a talk today at GigaOM’s Structure conference that included SugarCRM CEO Larry Augustin, Eucalyptus Systems CEO Marten Mickos and Kim Polese, founder and CEO of SpikeSource. ugustin described a scenario where this would matter in the marketplace. “If all your data is at one place in the cloud, and all of a sudden that data goes away,”

Open source customer management software provider SugarCRM is pledging investment to its European operations, having seen the business grow 50 per cent year-on-year thanks to the addition of 400 new customers in the first quarter of 2010. SugarCRM is hoping to capitalise on its momentum by opening a new Paris office, expanding its Munich head office and appointing software veteran Tom Schuster as EMEA general manager